Customer Support at Fuji Xerox Australia

Fuji Xerox Australia is an industry leader in customer support.  Our emphasis is on maximising uptime so you get the most productivity from your investment.  Be it online, over the phone, or onsite, our comprehensive range of support services enable issues to be resolved as soon as possible.

Our Customer Support goal is to achieve operational excellence in service solutions.  To do this, we are continually developing new support skills and capabilities, and we also have the largest support team of its kind in Australia.  No matter what your request may be, our support processes and highly skilled team allow us to provide world class service tailored to your requirements.

Watch the video above to learn more about customer support at Fuji Xerox Australia.

How might an issue be resolved?

With a focus on quality service and maximising uptime, Fuji Xerox Australia offers multiple issue resolution options so you are never without support. 

Remote support:  Our comprehensive eSupport system enables issues to be resolved online through the Fuji Xerox Online Support Assistant, or over the phone at our Sydney based Customer Support Centre or Technical Support Centre.  With over 50% of total resolutions occurring without onsite assistance, downtime is reduced from hours to just minutes. 

Onsite support: For hardware issues requiring onsite service, our team of engineers, analysts, DocuCare and Valets can promptly and effectively service your device, where and when convenient.  Our service coverage network consists of approximately 30 dealers, all with fully trained teams of technicians who are well equipped to support you, even in the most remote locations.

Support for our service staff:  With direct access to our product development teams, our Fuji Xerox National and Regional Technical Support Centres ensure our technical staff have all the support they require- so your issue is never left unresolved.

Roll over the icons to learn more about our issue resolution options.

Customer Education

Fuji Xerox Australia offers a range of customer education courses, enabling you to get the most out of your new investment.

Our team of nationally certified customer trainers deliver personalised, modular training programs for all Fuji Xerox Australia solutions, promoting the integration of new technology in current processes, and increasing uptime by minimising user errors.

While initial training is conducted at your premises, you also have the option of undertaking advanced training either at your site, or at our state-of-the-art Customer Education Centre.  Based in Sydney, this training facility is one of the largest in the industry with over 40 classes held per month within its 12 purpose built training rooms.

Supporting you and the environment

Customer Support at Fuji Xerox Australia is about supporting our customers as well as the environment.   Our eSupport system reduces the number of site visits required - significantly cutting back on carbon emissions, while our service vehicles were chosen for their greener fuel system.

We also collect all used Fuji Xerox products and packaging that have reached their end of life.  Our free Recovery Box Service is available to metropolitan customers in Sydney, Melbourne, Adelaide, Perth, Brisbane and Canberra, allowing you to easily and conveniently dispose of used consumables at no cost to your business.  At your request, we will provide you with a sturdy box designed to store your used consumables and packaging from products serviced by Fuji Xerox Australia. Once full, simply call us and one of our Fuji Xerox Australia Valets will visit your site to replace your box and take your used consumables to be remanufactured or recycled. 

Order a recovery box online or call 1800 028 962